Billing & Purchases
What is the difference between the annual plan and the passes?
We'd all love to ski 20+ days a year and have a season pass at our favorite resorts, but not everyone can do that. So just like ski resorts, Slopes offers flexibility in its pricing depending on how often you go.
The annual pass is the easiest option and will save you a ton if you go more than a few days a year, letting you record as many times as you want without worrying about reloading passes.
But if you're going to go less often, say one big ski trip or a couple of weekends every winter, you can grab day passes. Day passes activate automatically when you start recording, and anything you record on those unlocked days gets Slopes Premium forever.
Is the annual pass only valid for the current season?
Nope. The annual pass lasts a full year not just the season. So if you buy mid-season it is valid until mid-season next winter, giving you Slopes Premium for a chunk of next season too.
Can I buy day passes before I need them?
Day passes activate automatically when you start recording, so all you need to do is get going to start enjoying all the app's premium features during your day on the slopes.
However, that doesn't mean that you can't buy them in advance! Purchased day passes are stored on your account until you use them, and you can check out how many you have left on the Account tab under Remaining Day Passes. They never expire while they are unused, even across seasons.
If you start recording by mistake and accidentally activate a day pass by mistake, don't worry! As long as you stop recording within a minute it will deactivate and reappear as unused. If it doesn't for some reason, send us an email by tapping here and we'll sort it for you.
If I use a pass do recordings stay unlocked after it is over? Or if my plan expires?
As long as you recorded with an active paid pass or subscription, those recordings get Slopes Premium forever. Oh, and as a bonus while you have an active subscription any activities you didn't have an active pass for in the past get unlocked for free.
Note that this doesn't apply to recordings that were recorded while on the free trial if you don't upgrade to a paid subscription when the free trial ends. In that case, once the free trial ends, those recordings will lose Slopes Premium.
If I buy the family plan here, will it work on other platforms?
Yep! Everything you buy here works cross-platform.
How do I cancel my subscription?
If you purchased your subscription via the App Store, you will need to follow these steps to cancel your subscription:
- Open the Settings app on your iPhone
- Tap on your name at the top
- Tap on Subscriptions
- Find Slopes in the list (it should be under Active subscriptions) and tap on it
- Tap Cancel Subscription
If you didn't purchase your subscription via the App Store, please send us a help request from within the app by tapping here.
How can I get a refund?
If you purchased your pass via the App Store, you will need to go to reportaproblem.apple.com and follow the steps.
If you didn't purchase your pass via the App Store, please send us a help request from within the app by tapping here.