Recording won't transfer from Apple Watch to iPhone
⚠️ If a recording hasn't been sent to your iPhone from Apple Watch, do not uninstall Slopes from either device - you will lose the recording entirely.
When you stop recording for the day, Slopes on Apple Watch will send the data over to your iPhone so it can be saved in the Logbook.
It should usually happen pretty quickly after you end the recording, but occasionally there can be a short delay. This is because the iPhone and/or Apple Watch can slow down transfers if your devices aren't on WiFi at the time, or if they want to save battery after a long day of usage. In such cases, it will wait for what it considers a better time, and you'll see an indicator in Slopes on Apple Watch while it is waiting on the transfer.
If the transfer is taking a while, you can try these troubleshooting steps:
Tap on Saving to Phone on your Apple Watch to force a retry. If both devices are connected to WiFi and aren't at less than 10% battery, then it should happen within a minute or so.
Check Bluetooth is on
If that doesn't work the first time, we would suggest making sure that your Apple Watch has Bluetooth enabled - this needs to be on so that your devices can "talk" to each other. Here's how to do that:
- Open the Settings app on your Apple Watch
- Scroll down and tap on Bluetooth
- Make sure that Bluetooth is toggled to ON (green)
Try restarting both your Apple Watch and your iPhone.
If it still hasn't transferred after trying all of the above, tap here to send us a message from within the app so we can help sort it out.